DWD Continues Customer Service Improvements for UI System

As part of the Wisconsin Department of Workforce Development’s (DWD) continued efforts to modernize its Unemployment Insurance services, the agency is launching a project to upgrade the Unemployment Insurance employer portal while also progressing with work on new tools to calculate benefits for claimants.

“The new employer portal will offer significant efficiencies and streamline processes for employers,” said DWD Secretary Amy Pechacek. “Greater efficiency for employers will also speed processing times for claimants, reflecting our priority to improve service for all DWD customers.”

The new employer portal also will increase security and offer the following:

  • Modern design and layout;
  • Expanded functionality that incorporates all UI wage submission requirements and allows users to respond to requests for verification related to a claim; and
  • Secure messaging and document upload options for more convenient and secure communication

More details about the latest upgrades to the UI benefits system and the employer portal project can be found in this UI Modernization Update video. Previously reported progress on modernization includes: